Jenny Yashin

Work-in-progress / GitHub link

BUSINESS SYSTEMS & OPERATIONS ANALYST

Hi, I’m Jenny.

I improve business systems, solve operational problems and turn complex information into clear, practical solutions.

I am a Business Systems & Operations professional with 14+ years of experience spanning platform administration, website operations, executive reporting, technical troubleshooting and business process improvement.

In my current role at a global recruitment organisation, I support international teams, manage business-critical website and platform processes, investigate technical issues and transform operational data into reliable reports for senior leadership.

London, UK

jenny.yashin@gmail.com

LinkedIn

GitHub link
work-in-progress

WHAT I DO

Business Systems & Platform Administration

I manage and maintain business-critical digital platforms, backend configurations, consultant and user records, website content and operational workflows. I help ensure systems remain accurate, organised and usable for international teams.

Reporting & Data Validation

I prepare recurring KPI reports for senior leadership, validate operational data, investigate inconsistencies and present information clearly for business decision-making.

Technical Troubleshooting

I investigate website, CMS and platform issues, reproduce problems, document evidence and collaborate directly with developers and external technical teams to validate solutions.

Process Improvement & User Support

I identify inefficient workflows, create practical documentation and help users adopt systems correctly through guides, training materials and direct support.

Professional profile

During the past several years, my role has naturally evolved beyond design into business systems, platform administration, executive reporting and technical problem-solving.

I discovered that I particularly enjoy understanding how systems work, investigating problems, improving processes and helping teams make better decisions through accurate data and efficient operations.

Alongside my full-time role, I am expanding my technical skills through Python development and practical projects involving APIs, web scraping, data processing and workflow automation. My goal is to combine my professional operational experience with stronger technical capabilities in a dedicated business systems, data operations or automation-focused role.

Core Expertise

Business Systems

  • Business systems administration
  • CMS and website operations
  • Platform configuration
  • User and consultant profile management
  • Access, permissions and account support
  • Data validation and quality control
  • Workflow and process improvement

Reporting & Operations

  • Executive KPI reporting
  • Operational data analysis
  • Excel reporting
  • Pivot Tables
  • VLOOKUP
  • SUMIF / SUMIFS
  • Data cleaning and reconciliation
  • Board and senior stakeholder reporting

Technical Support

  • Issue investigation and troubleshooting
  • Bug reproduction and documentation
  • User acceptance testing
  • Developer collaboration
  • Website migration and launch support
  • Technical documentation
  • User guides and training

Tools

  • Microsoft Excel
  • Microsoft 365
  • WordPress and CMS platforms
  • SourceFlow
  • Adobe Creative Cloud
  • Premiere Pro
  • Figma / Adobe XD
  • Webflow
  • HTML fundamentals
  • Python – currently developing
  • APIs and web scraping – project experience
Professional Experience

Design Lead | Business Systems, Platform Operations & Reporting
Antal International – Global Headquarters
London | November 2018 – Present

  • Administer business systems, website platforms and backend configurations supporting a global recruitment network across 35+ countries.
  • Manage and validate hundreds of consultant profiles, user accounts, office records and platform connections.
  • Act as a key escalation point for CMS, website and platform issues, investigating faults and coordinating resolutions with developers and external IT teams.
  • Supported two major global website launches, including backend configuration, data validation, testing, issue reporting and post-launch support.
  • Produce recurring KPI and operational reports for the CEO, CFO and Board using Excel, Pivot Tables, lookup formulas and structured data validation.
  • Identify data inconsistencies, trace their causes and correct records before reports reach senior stakeholders.
  • Create and maintain practical user documentation, including more than 50 guides, videos and standard operating procedures.
  • Train and support international users across website administration, content management and operational workflows.
  • Translate business needs into clear technical requests, screenshots, recordings, testing steps and developer tickets.
  • Coordinate high-visibility internal and international projects involving websites, conferences, presentations, digital content and business communications.
  • Recognised internally through Brand Builder of the Year and Support of the Year awards.
Earlier Experience

Graphic Design, Website Administration, Video and IT Support

Earlier in my career, I worked across graphic design, website administration, video production and IT support. These roles developed my ability to combine technical problem-solving, visual communication, user support and project delivery.

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